ServiceNow Platform Support Specialist, Kallang

Role Overview We are seeking a skilled ServiceNow Platform Support Specialist to support implementation, enhancement, and operational activities across ITSM and CMDB modules within a self-hosted ServiceNow environment hosted on AWS. The role will focus on platform configuration, release management, workflow enhancements, CMDB alignment, service portal support, and day-to-day operational support across multiple environments. The ideal candidate should have strong hands-on experience in ServiceNow ITSM modules, Flow Designer, catalog management, and platform governance within enterprise environments. Key Responsibilities Support implementation, configuration, enhancement, and operational activities for ServiceNow ITSM and CMDB modules. Manage release and deployment activities including update set promotion across Dev, SIT, QA, and Production environments. Handle deployment conflict resolution and ensure governance processes are followed for all releases. Configure and maintain Service Catalog items, forms, workflows, variable sets, approval flows, and fulfillment configurations. Develop and enhance workflows using Flow Designer, business rules, UI policies, catalog client scripts, and script includes. Support integration changes including event payload broadcasting and API-related updates. Maintain and update SLA configurations and reporting logic. Support Knowledge Base article creation, governance, structure maintenance, and user access management. Manage tenant onboarding and offboarding activities, including automation workflows and go-live support. Support Service Portal enhancements, taxonomy updates, tagging structures, and catalog categorization. Configure and maintain CMDB foundation data including Configuration Items (CI), services, service offerings, and fulfillment groups. Ensure CMDB alignment with CSDM standards and support business process mapping activities. Conduct UAT, OSAT, troubleshooting, defect resolution, and knowledge transfer activities. Maintain technical documentation including runbooks, playbooks, BRDs, SDDs, and HOTO documents. Required Skills Strong hands-on experience with ServiceNow ITSM modules including Service Request (SR), Knowledge Base (KB), CMDB, and Service Portal. Experience working with:Flow DesignerBusiness RulesCatalog Client ScriptsScript IncludesUI PoliciesService Catalog Strong understanding of CMDB and CSDM framework alignment. Experience managing release and deployment activities within ServiceNow environments. Familiarity with API integrations, event payload handling, and automation workflows. Experience supporting enterprise ServiceNow environments hosted on AWS or cloud infrastructure. Strong troubleshooting, analytical, and problem-solving skills. Ability to manage multiple tasks and work in fast-paced enterprise environments. Good stakeholder communication and documentation skills. Preferred Skills Experience supporting self-hosted ServiceNow environments. Exposure to ITIL processes and enterprise governance frameworks. Experience supporting onboarding and go-live activities. Familiarity with Service Mapping and Business Impact Analysis. Exposure to regulated or large-scale enterprise environments. Additional Information Location: Bangkok, Thailand Employment Type: Contract / Project-Based Experience Level: Mid to Senior Level Application Note Interested applicants may send their CV directly to (HIDDEN TEXT) for consideration.