Digital Sales Admin (Gaming & Digital Distribution), Kampong Ubi

Company Overview ExcelGames Interactive Pte Ltd is APAC's leading distributor of video gaming products to retail, ecommerce stores, and resellers. With 15+ years of expertise, EGI partners with top game publishers and developers to market and distribute gaming brands across Asia. Job Summary You will manage dailyoperations of digital sales for gaming and prepaid products (e.g. PC gamecodes, mobile top-ups, platform wallets). This role focuses on execution, accuracy, and process compliance across sales reporting, order handling, and marketplace operations. Responsibilities Prepare daily, weekly, and monthly sales reports to track performance and support decision-making Process and track digital orders, including code delivery and validation, to ensure timely fulfillment Reconcile transactions and maintain accurate financial records to support invoicing and settlements Monitor transactions to identify and flag failed payments or discrepancies for prompt resolution Handle customer queries regarding order status and redemption issues to maintain high service standards Coordinate with internal teams and external partners to resolve operational and customer issues efficiently Support invoicing and settlement tracking to ensure accurate financial processing Create and maintain product listings on Amazon, Shopee, and Lazada with accurate pricing, product information, and availability Manage backend operations including order processing, cancellations, and refunds to maintain smooth workflows Respond to customer inquiries and reviews to enhance customer engagement and satisfaction Support campaign setup by managing pricing, stock levels, and product visibility to optimize sales Preferred competencies and qualifications Proven experience in digital sales administration, preferably within gaming or digital distribution industries Strong organisational and time management skills to multitask and prioritise workload effectively Excellent communication and interpersonal skills with a focus on customer service Keen attention to detail combined with a problem-solving mindset to address operational challenges Collaborative team player with a positive attitude to contribute to a supportive work environment