Service Desk Operator (Job ID: 2026A028), Kampong Ubi

Job ID:
2026A028
Company Overview CONNEX is a boutique IT recruitment and resource management firm serving ICT, Banking & Finance, and High-Tech Manufacturing sectors. We specialize in placing hard-to-find IT talent and support candidates in achieving their career goals. Job Summary The Service Desk Operator will provide first-level technical support on a rotating 12-hour shift schedule, troubleshooting network and system issues to ensure continuous IT service availability. Responsibilities Provide first-level technical support by analyzing and resolving user access and connectivity issues to maintain network uptime Log, classify, and escalate incidents after initial fault isolation to appropriate teams for timely resolution Troubleshoot and resolve basic technical problems independently to minimize service disruption Operate and maintain Cisco Switches and Routers with hands-on expertise to support network infrastructure Apply knowledge of LAN/WAN technologies including VPN, Broadband, ISDN, ATM, and Frame-Relay to support network operations Utilize understanding of Wintel and Email Systems to assist in resolving related technical issues Adhere to a two rotating-shift schedule of 12 hours each, including standby availability for emergency coverage Preferred competencies and qualifications ITE Certificate or Diploma in IT 1 to 3 years of internetworking experience CCNA certification (preferred) Other Information Work schedule: Two rotating 12-hour shifts with a 2 days on/3 days off and 3 days on/2 days off pattern Standby duty required for emergency activation We regret that only shortlisted applicants will be notified EALicense: 18C9079