Senior / IT Executive, Kampong Ubi

Key Responsibilities IT Infrastructure & Systems Support Provide technical support for endpoints, servers, network and cloud environments (Microsoft Windows ecosystem) Administer and maintain LAN/WAN, servers, hardware, applications, and overall IT infrastructure, including ongoing enhancements. Perform system monitoring, patch management, backup, and performance tuning. Ensure high availability, reliability, and system uptime through proactive maintenance Support IT projects, including identifying opportunities for automation, optimisation, and process improvements, while researching and evaluating new IT solutions and technologies Assist Manager in daily IT operations and infrastructure management, manage vendor performance and technical escalations Incident Management & End-User Support Manage and resolve IT incidents, service requests, and escalations Perform root cause analysis (RCA) and implement long-term solutions Support user onboarding and offboarding, including system access and device setup Deliver excellent user experience through timely communication and issue resolution Coordinate and collaborate with vendors, service providers and internal stakeholders and teams IT Governance &Documentation Maintain and update IT SOPs, system documentation, and knowledge base Ensure compliance with IT policies, security standards, and audit requirements Document system configurations and maintain audit-ready records
Requirements Experience & Education Diploma or Degree in Information Technology, Computer Science, Engineering, or related field Minimum 3 years of IT support / infrastructure experience, 5-8 years for Senior level Experience in enterprise or multi-site environments preferred Experience using Generative AI (e.g. Copilot, ChatGPT) for troubleshooting and documentation Ability to automate workflows using AI or scripting tools (Preferred) Technical Skills Microsoft Windows Server / Desktop Administration / Microsoft 365 Services Active Directory, Group Policy Network Support (LAN, WAN, TCP/IP, DNS, DHCP), Virtualization (VMware/Hyper-V) IT Infrastructure Management Hardware & Software Troubleshooting Backup & Disaster Recovery System Monitoring & Performance Tuning Cloud Platforms (AWS or equivalent) Cybersecurity fundamentals (access control, endpoint protection) Preferred Certifications Microsoft Certified (e.g. Azure, Windows Server) Cisco Certified Network Professional Enterprise (CCNP) AWS Certification (Cloud Practitioner and above) Soft Skills Strong problem-solving and analytical skills, with proactive approach to self-learning Excellent communication and stakeholder management Ability to work independently and manage priorities effectively Proactive, detail-oriented, and team-oriented mindset