Retail Sales Associate (1 year contract), Paya Lebar

Key Responsibilities: Provide on-site sale of CMLink Products to consumers Address all customers' enquiries and requirements such as bill enquiries, SIM replacement and maintain Brand reputation Ensure sales promotion materials are adequate and properly displayed Develop and maintain effective partnerships with partner Monitor stock level of CMLink products and POS materials at store; highlight for replenishment when required Monitor and maintain store cleanliness and presentation to ensure a pleasant CMLink environment. Ensure that all customers receive a high level of service and have a positive CMLink experience Analyse customer issues and propose suggestions for improvement Collate competitive information through customer engagement and propose sales activities to increase sales Provide tier 3 support to Customer Service Support in addressing customer's issues and trouble tickets Online Order Verification and bill adjustments where necessary
Requirements of the Candidate Minimum 3 years' working experience in local telecommunication environment specifically in mobile business Good interpersonal and communication skills Proficient in MS Word and MS Excel Preferably bilingual with proficiency in both Chinese and English (read and write) Customer service oriented