International Reservation Sales Agent (Japanese), Paya Lebar

We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact-delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity, and commitment that empowers us all to win together. As an International Reservation Sales Agent, you will support guests with hotel bookings and related inquiries in both English and Japanese. This role is critical to serving Sabre's growing base of Japanese-speaking customers, ensuring their needs are met with clarity, care, and culturally relevant service. You will ensure a seamless, customer-centric experience through prompt, courteous service in a fast-paced contact center environment. This role is ideal for detail-oriented professionals who thrive on problem-solving and delivering exceptional support.
Responsibilities - Manage inbound calls and assist customers with hotel reservations, changes, and cancellations - Deliver accurate information on hotel offerings, policies, and local attractions - Resolve customer issues and special requests with care, escalating complex cases as needed - Maintain accurate and updated records in CRM and contact center systems - Support operational goals through quality, efficiency, and service excellence
Preferred Qualifications and Education - Minimum 1 year of experience in hospitality, contact centers, or customer service roles - Fluent in both English and Japanese, with strong verbal and written communication skills - Proven ability to handle high-volume call environments with professionalism - Strong customer focus with a positive, solution-oriented approach - High school diploma or equivalent hospitality or service certifications are a plus
Work Conditions - Scheduled work hours are from 8 a.m. to 5 p.m., across a 5-day work week - Includes at least 1 working day on a weekend (Saturday or Sunday) - 2 rest days are provided each week - Hybrid work model with 3 days in-office per week - Flexibility in scheduling is essential to meet business needs
Benefits Benefits are not one-size-fits-all, which is why we go beyond traditional medical and financial packages to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self: - Competitive pay and performance-based bonuses - Flexible work options - Comprehensive healthcare coverage - Generous PTO and holidays - Strong retirement planning support - Family-friendly benefits - Professional development opportunities