Data Analysis and Operations coordinator, Kampong Ubi

Primary Responsibilities 1. CMMS Monitoring & Operational Analytics Monitor CMMS system activities, alerts, and service requests Analyze operational data trends and recurring issues Generate daily, weekly, and monthly performance reports Identify service gaps, manpower inefficiencies, and response trends Maintain KPI tracking dashboards 2. Mobile Team Coordination Coordinate daily deployment schedules for mobile cleaning teams Optimize manpower allocation based on service priorities Ensure timely response to CMMS-generated issues and escalations Liaise closely with Operations Managers and Site Supervisors Track completion status of corrective works 3. Incident & Escalation Management Monitor unresolved cases and overdue tasks Escalate urgent operational issues to relevant stakeholders Coordinate corrective action follow-ups Maintain service recovery records 4. Client Reporting & Documentation Prepare operational reports for management and clients Compile audit findings and service performance data Support monthly KPI review presentations Maintain accurate operational records and compliance documentation 5. Continuous Improvement Support Recommend process improvements based on operational data Support implementation of workflow optimization initiatives Assist in CMMS enhancement and operational digitization projects