Technology Specialist, Kampong Ubi

Company Overview Tekkie Help provides onsite IT support for homes and small to medium businesses, focusing on hassle-free technology solutions with a personal approach to customer service. Job Summary The Technology Specialist delivers expert onsite IT support to residential and corporate clients, resolving issues, implementing solutions, and ensuring a professional, clear, and trustworthy customer experience. Responsibilities Diagnose and resolve technology issues onsite at customers' homes and offices to restore optimal functionality. Optimize wireless networks to enhance network performance and reliability. Troubleshoot and repair hardware and software issues on Mac and Windows PCs. Install, configure, and troubleshoot WiFi networks, routers, firewalls, printers, peripherals, servers, NAS devices, backup systems, mobile devices (iOS, Android, Microsoft), email services (Outlook, Office 365, Google Workspace), VPN/DNS services, home entertainment systems, smart devices, and surveillance systems. Assess customer needs to design and propose tailored technical solutions that meet their requirements. Communicate complex technical information clearly and simply to customers to facilitate understanding and decision-making. Build and maintain strong client relationships through professionalism, transparency, and timely communication. Protect customer confidentiality and ensure compliance with PDPA data protection regulations. Accurately document all work performed for billing and job tracking purposes. Maintain tidy, safe, and professional work environments at customer premises. Manage and safeguard company equipment and high-value stock to prevent loss or damage. Collaborate with and support fellow Technology Specialists as needed to ensure service excellence. Pursue continuous self-directed learning to stay updated on emerging technologies and industry best practices. Required competencies and certifications Diploma in ICT, Engineering, Computer Science, or related field. In-depth knowledge of networking and operating systems (Windows and MacOS). Experience configuring Active Directory and firewalls. Minimum 3 years of hands-on experience in advanced PC setup, diagnostics, repair, and network troubleshooting. Strong understanding of systems and infrastructure security principles. Proficient in written and spoken English to communicate effectively with clients. Valid driving license to travel to customer sites. Preferred competencies and qualifications Microsoft Certified Professional (MCP) or equivalent certification. Apple Certified Technician credential. Experience managing small technical teams. Experience working with Windows server environments. Other Information The role involves onsite visits to residential and corporate locations. Candidates must be Singaporean or Permanent Resident (PR).