Senior Application Support Engineer (Azure | Java/.NET | …, Kampong Ubi

We are seeking a senior support engineer to drive the stability, performance, and reliability of mission-critical systems. This role is ideal for someone who enjoys solving complex production issues, working across legacy and modern cloud environments, and influencing system improvements at scale. You will play a key role in supporting a hybrid technology landscape-maintaining legacy platforms while contributing to a strategic migration to Microsoft Azure cloud infrastructure. Key Responsibilities . Own end-to-end application support (L1-L3) across production and non-production environments . Monitor system health, performance, and availability . Manage incidents, problems, and service requests in line with SLAs . Perform deep-dive troubleshooting and root cause analysis (RCA) . Implement fixes, workarounds, and minor enhancements . Support system stability during cloud migration (Azure) . Collaborate with vendors and internal stakeholders to resolve issues . Maintain documentation, runbooks, and operational procedures . Ensure compliance with IT governance, audit, and security standards Requirements . Minimum 7+ years in application support / production support / SRE / operations engineering . Strong experience in incident management, RCA, and troubleshooting . Hands-on experience supporting Java-based applications and/or .NET applications . Experience working with databases (Sybase, SQL Server, or Azure SQL) . Familiarity with ITIL processes (incident, problem, change) . Exposure to cloud platforms (preferably Microsoft Azure) . Strong communication skills with ability to engage technical & business stakeholders Nice to Have . Experience in enterprise or government environments . Exposure to cloud migration or modernization projects . Experience managing vendors or 24/7 support environments . Familiarity with monitoring/logging tools (e.g., Splunk, Dynatrace, App Insights) Why Join . Opportunity to work on large-scale, high-impact systems . Exposure to cloud transformation (Azure) . Collaborative environment with strong technical ownership