Technical Support Specialist, Paya Lebar
Technical Support Specialist, Paya Lebar
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Paya Lebar -
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Description
We are seeking a
Technical Support Specialist
to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones. Key Responsibilities Provide first and second-line technical support to customers via email, ticketing system, and phone Troubleshoot software, integration, and system-related issues (SaaS/web-based applications) Analyze logs, replicate issues, and escalate complex cases to engineering when required Monitor system performance and proactively identify potential disruptions Maintain accurate documentation of issues, solutions, and knowledge base articles Collaborate with product, engineering, and implementation teams to improve user experience Support onboarding of new clients and assist with configuration/setup issues Ensure adherence to SLAs and maintain high customer satisfaction levels Requirements 1-4 years experience in technical support, helpdesk, or IT support role Strong troubleshooting and problem-solving skills Familiarity with SaaS platforms, APIs, or system integrations preferred Basic understanding of networking, databases, or cloud environments (AWS/Azure is a plus) Ability to read and interpret logs or error messages Strong communication skills (written and verbal), especially in customer-facing situations Ability to work in a fast-paced, global support environment Maritime or logistics industry exposure is a plus but not required Nice to Have Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk) Basic scripting knowledge (SQL, Python, or similar) Understanding of maritime operations or fleet management systems Prior experience supporting enterprise clients What We Offer Opportunity to work in a global maritime technology environment Exposure to complex enterprise systems and international clients Career growth into technical specialist, implementation, or engineering tracks Collaborative and supportive team culture
Contact
Kirc Lyndell Jareno
at (HIDDEN TEXT) for more info or apply via our website.
Ellaine Legaspi Gorospe Reg No: R1220634 EA License No: 15S7671
Technical Support Specialist
to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones. Key Responsibilities Provide first and second-line technical support to customers via email, ticketing system, and phone Troubleshoot software, integration, and system-related issues (SaaS/web-based applications) Analyze logs, replicate issues, and escalate complex cases to engineering when required Monitor system performance and proactively identify potential disruptions Maintain accurate documentation of issues, solutions, and knowledge base articles Collaborate with product, engineering, and implementation teams to improve user experience Support onboarding of new clients and assist with configuration/setup issues Ensure adherence to SLAs and maintain high customer satisfaction levels Requirements 1-4 years experience in technical support, helpdesk, or IT support role Strong troubleshooting and problem-solving skills Familiarity with SaaS platforms, APIs, or system integrations preferred Basic understanding of networking, databases, or cloud environments (AWS/Azure is a plus) Ability to read and interpret logs or error messages Strong communication skills (written and verbal), especially in customer-facing situations Ability to work in a fast-paced, global support environment Maritime or logistics industry exposure is a plus but not required Nice to Have Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk) Basic scripting knowledge (SQL, Python, or similar) Understanding of maritime operations or fleet management systems Prior experience supporting enterprise clients What We Offer Opportunity to work in a global maritime technology environment Exposure to complex enterprise systems and international clients Career growth into technical specialist, implementation, or engineering tracks Collaborative and supportive team culture
Contact
Kirc Lyndell Jareno
at (HIDDEN TEXT) for more info or apply via our website.
Ellaine Legaspi Gorospe Reg No: R1220634 EA License No: 15S7671
Highlights
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Company namesalling search pte. ltd. -
Job positionTechnical Support Specialist
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