Up to $4,000 per month | Bank Call Centre Specialist |Paya …, Paya Lebar

Quickly resolve customer queries by phone and email.

Provide accurate and complete information to customers by following the right methods/tools

Manage and resolve customer complaints

Willing to go the extra mile to help customers

General administration, reporting and special projects

Build sustainable relationships of trust through open and interactive communication

• Minimum Diploma holder
• Minimum 2 years’ experience working in a call centre, handling inbound calls and emails.
• Prior experience working in a call centre environment and willingness to work on Australian working hour shifts
• Ability to multitask effectively while delivering high-quality customer experience, including managing calls, emails, and case documentation simultaneously
• Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
• Self-motivated and able to work with limited supervision
• Fun outlook, positive attitude and can-do mindset
• Prior exposure to a web-driven environment – e.g. familiar with Zendesk, Notion and Slack applications