Service Engineer, Boon Lay

To ensure that all customers are provided with high quality care and attention throughout the sales and service process so that each customer is fully satisfied with the service and attention received from Biomed. The key objective is to ensure that you assist the Marketing and Sales to achieve the set sales, profit and service targets.
Key areas of responsibility Coordinate and administrative/documentary support on installations, relocation and commissioning of instruments Provide prompt and efficient on or off-site corrective or preventive maintenance according to contracts/requirements Weekend standby on rotational basis and to be on-site when needed/requested by customers to ensure service continuity 24/7 hotline supports, able to provide prompt response in service-related issues when customer calls and onsite if needed for emergency case. Liaise with Service admin to keep track on instruments preventive maintenance status on site Ensure items/tools/instrument calibration status always regulatory compliance Service report documentation, liaise with Service admin for necessary follow-up action Evaluating and resolving customer instrument problems Liaising with and work alongside customers and suppliers on problems encountered Liaising with members of the sales team and other technical experts Maintaining technical manuals, service spare parts quantity/status Ad-hoc projects and assignments Support management's directives and efforts Be a team player to all departments in the company
Requirements: Degree in Biomedical engineering/ electrical engineering, electronic engineering Fresh Graduate are welcome to apply Willing to work overtime as needed by customers to ensure service continuity, including emergency onsite troubleshooting of instrument. Willing to be stationed in oversea counterpart company, to tag along with experience engineers for on-job training when required Willing to travel aboard for technical support when requested To work productively with minimal supervision