2025 NEW M25 TWS Wireless Headphones Bluetooth Touch …, North-Eastern Islands

FAQ

Q1 If the earbuds can't connect with your phone, try the following steps:

1. Turn off the Bluetooth on your devices and ensure the earbuds are in pairing mode.

2. Clear the pairing history on both the earbuds and your phone. Turn off Bluetooth, then turn it back on and try again.

3. Bluetooth signal strength can be weakened by obstacles, which will affect audio quality. Ensure there are no objects between the earbuds and your phone for better connection stability.

4. Keep a distance from other Bluetooth devices, microwave ovens, wireless routers, and other electronic devices.

Q2 If the earbuds only have sound on one side, try the following steps:

1. Turn off Bluetooth and delete the Bluetooth connection history.

2. Place the earbuds back into the charging case.

3. Remove the earbuds from the case.

4. Press and hold the earbuds for 3 seconds until they turn off. Continue holding until they flash quickly for 3 seconds to allow them to pair automatically again.

5. Watch for the flashing light until one side flashes, indicating that the Left and Right earbuds have successfully paired.

6. Turn on Bluetooth on your phone.

7. Connect to Bluetooth.

Q3 If the charging case can't be charged, try the following steps:

1. Avoid using quick chargers or GaN chargers.

2. If you still cannot charge after switching to a standard charger, try using a different charging cable.

Q4 How long can the earbuds be used after being fully charged?

When the earbuds and charging case are fully charged, the earbuds can be used for 3-5 hours with the case.

Q5 Why can't the case charge the earbuds, or why won't the earbuds power off after being placed back in the case?

1. Check if the charging case has power. If not, please charge the case.

2. Ensure that the right and left earbuds are in their correct positions and that the magnets are making contact.

3. If a non-conductive sticker is on the metal contact of the earphone, please remove it before charging.

4. Ensure that the magnet contacts on the earbuds are tightly connected to the charging case.

Q6 Why is the volume low?

Ensure that the volume on your phone is adjusted to an appropriate level and that the earbuds fit securely in your ears.

Q7 Why is there a delay?

There is a data transmission process from your phone to the product, which can sometimes cause a delay. This is a common issue with all Bluetooth devices, but Bluetooth V5.3 is an improvement over older versions.

Q8 Why can't people hear me during calls?

Make sure you are wearing both earbuds while making calls and check for any dirt blocking the microphone.