Client servicing manager (Bugis,5 days work), Downtown Core

Our clients are seeking a proactive, relationship‑driven Client Service Manager to champion exceptional service delivery across their portfolio. In this pivotal role, you’ll serve as the trusted point of contact for clients—ensuring seamless communication, swift issue resolution, and an elevated experience that fosters loyalty and long‑term partnerships. You will be instrumental in strengthening client relationships, anticipating needs, and driving service excellence that sets the benchmark for the industry.

This position offers the opportunity to work closely with diverse stakeholders, influence client satisfaction strategies, and contribute to the growth of a dynamic portfolio.

• Act as the primary liaison for assigned clients, managing service requests, feedback, and escalations
• Collaborate cross‑functionally to ensure timely, compliant, and high‑quality service delivery
• Promote tailored wealth solutions (structured products, private equity, alternative investments, estate planning)
• Identify opportunities to cross‑sell and upsell wealth management products (mutual funds, insurance‑linked investments, retirement plans, structured products)
• Drive acquisition of new clients through referrals, networking, and targeted outreach
• Monitor client satisfaction and implement strategies for continuous improvement
• Coordinate with internal teams (operations, compliance, product) to resolve client issues swiftly and accurately
• Support client onboarding, documentation, and regulatory compliance
• Maintain accurate records and uphold service standards aligned with MAS guidelines

• 3+ years’ experience in client servicing or relationship management within financial services/banking/fintech
• Strong understanding of financial products, regulatory frameworks, and service workflows
• Excellent communication and stakeholder management skills
• Proficiency in CRM platforms and client reporting tools
• Local Diploma or Degree in Finance, Business, or related field

• Competitive Starting Salary – Recognizing your value from day one
• Annual Leave – Generous entitlement to support work‑life balance
• Flexible Benefits – Customizable package to suit your lifestyle and personal needs
• Performance Bonus – Rewarding your contributions and achievements
• Professional Development – Ongoing training and career growth opportunities
• Supportive Culture – A collaborative, inclusive environment that champions teamwork and innovation

We regret that only shortlisted candidates will be notified. Your profile will be kept in our database for future opportunities. We wish you all the best in your job search.