E-Commerce Inventory Admin, Tampines

E-Commerce Inventory Support a. Inventory Conduct daily stock checks of products and report abnormal activities and findings to Inventory Planner, Senior Security Specialist and E-Commerce Manager. Coordinate and follow-up with order fulfilments with stakeholders to resolve inventory issues that require physical checking of stocks. Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post) Maintain and update records that will be used as references for checking and validation of items b. Master Data Maintenance Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team Liaise with Retail Operations in printing of new price tags for items with correct price tags E-Commerce Admin Process online orders including printing of packing list, delivery Order and receipt Distribute orders to packers and assist with pick and pack when required Liaison between CAG and frontline staff from goods order and goods delivery Track order fulfilment status Administrative duties such as filing of E-commerce documents Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock Coordinating with relevant stakeholders to ensure e-commerce platform stock availability Customer Care Handle online customers' enquiries, feedbacks and reservations Maintain strong partner with Changi Customer Centre team & Fulfilment Centre Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team General Housekeeping duties to ensure compliance to WHS guidelines Picking and packing to support the fulfilment of on-line orders (if needed) Any other duties which may be assigned by the immediate supervisor/manager from time to time. Requirements Higher NITEC or Diploma in Business Admin or Retail Management At least 1 year of relevant admin experience in retail or FMCG or E-commerce environment experience preferred Strong interpersonal skills with mature disposition Prior customer/client service experience is an advantage Ability to partner with multiple stakeholders Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word Fluent in English and possesses good interpersonal / communication skills Able to touch liquor & tobacco items during course of work This role is based in Changi Airport Terminal 3 Able to work rotating staggered working hours to support the 24/7 E-commerce platform amongst the 3 team members based on 5 work-days in a week (based on duty roster scheduled) : Work Hours A - 9am to 6pm Work hours B - 10 am to 7pm Work hours C - 11am to 8pm Work on PH (with Off-In-Lieu if required) Work on at least 1 weekend based on duty roster