IT Support Engineer, Tampines

Work Location: 6 Tampines Industrial Avenue 5 Singapore 528760 Work Day: Mon to Fri/ 3PM to 11PM
Responsibilities: Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps Pull system transaction data that require fundamental of SQL queries Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP Support Production label printing issue (Zebra / Sharp) Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time Coordinate various onboarding and quitting processes IT asset procurement paperwork, installation, configuration, support license renewal system / email account creation, revoking, perform buddy check and maintain proper records Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems Follow SOP to monitor and clear real-time reporting event backlogs
Requirements: Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent Min 1 year of working experience in IT helpdesk experiences with basic SQL skills Good analytics and troubleshooting skills Both a team player and independent contributor Basic network and Wintel System Administration concept Knowledge of manufacturing system (MES, WMS) is a bonus Able to communicate in Chinese to different stakeholders