IT Support Executive, Tampines

JOB OVERVIEW Required an experienced IT Executive to support and enhance the Company's enterprise applications and end-user systems and act as a bridge between business users and technical solutions. The role will focus on application support, business requirement analysis, coordination of small to medium IT projects and hands-on experience with reporting, analytics, and enterprise collaboration tools. RESPONSIBILITIES a) Enterprise Application Support . Provide Level 1 and Level 2 support for enterprise applications including: SAP S/4 HANA Freshworks / Freshdesk Servigistics (Spare Parts Management), Microsoft Office 365 applications including SharePoint and Teams . Perform incident handling, basic troubleshooting, user assistance, and coordination with higher-level support or vendors when required. . Monitor application performance and recommend system improvements to enhance operational efficiency and user experience. . Support user account administration, system access, and permissions management. . Maintain system documentation, user guides, SOPs, and knowledge base articles. b) Reporting& Data Support . Support business reporting requirements using tools such as: Power BI SAP Analytics Cloud (SAC) SQL queries . Assist in data extraction, report generation and basic dashboard maintenance. . Support data validation and troubleshooting activities to ensure reporting accuracy. c) Business& Project Coordination . Work closely with business users to gather and document system enhancement requirements. . Assist in preparing functional specifications, testing scenarios, and project documentation. . Coordinate User Acceptance Testing (UAT) and support end-user training activities. . Support implementation and enhancement projects by coordinating with vendors and internal stakeholders. . Track risks, issues, and dependencies and provide regular project status updates. . Take ownership of small-scale IT projects, where assigned. d) Operational Support . Provide day-to-day application support and user assistance. . Monitor system performance, troubleshoot issues, and recommend continuous improvements. . Maintain system documentation, user guides, and operating procedures. . Ensure IT support tickets and requests are properly tracked and updated. REQUIREMENTS . Bachelor's Degree or equivalent in Computer Science/Information Technology or related discipline. . Minimum3 to 5 years of relevant IT experience, preferably in enterprise IT application support. . Hands-on experience with: Servigistics (Spare Parts Management and inventory planning) Freshdesk or similar ITSM/ticketing tools SharePoint SAP Analytics Cloud (SAC) or similar analytics/reporting platforms such as Power BI etc. . Basic understanding of SQL queries and reporting tools. . Experience in user support, troubleshooting, and system coordination. . Good analytical, problem-solving, and communication skills. . Ability to work independently and collaboratively in a fast-paced environment. . Strong interpersonal and communication skills with ability to present complex technical information clearly and concisely. . Understanding of inventory planning and supply chain concepts will have an added advantage.