Order Fulfillment Coordinator, Tampines

Company Overview GBS (SINGAPORE) PTE. LTD. Job Summary This role manages the end-to-end Business to Business order fulfilment process, coordinating across teams to ensure accurate, timely, and compliant order processing that drives customer satisfaction and operational efficiency. Responsibilities Maintain accurate pricing in the accounting system to ensure all customer quotations and orders comply with pricing policies and approved margins Manage inventory levels, including consignment stock at customer sites, to optimize stock turnover and support on-time delivery Process customer orders end-to-end by preparing quotations, validating purchase orders against pricing and stock availability, confirming delivery schedules, and placing purchase orders with suppliers to meet delivery timelines Coordinate with suppliers and internal teams to track order progress and ensure timely deliveries that meet customer requirements Communicate proactively with customers regarding order confirmations, delivery timelines, pricing details, and any changes or delays to maintain transparency and satisfaction Investigate product returns (RMA), coordinate return processes, document root causes, and collaborate with suppliers and teams to resolve issues and improve processes Provide daily customer service support by responding to enquiries about orders, product availability, and delivery timelines Collaborate with suppliers and internal teams to resolve operational issues and ensure smooth order fulfilment Perform administrative and system tasks including data updates, documentation, report generation, and record maintenance to support efficient order processing Align product pricing with company margin targets set by the Sales Team Monitor and control shipping costs to keep them within budget and aligned with company targets
Key Skills and Competencies: Attention to detail and organizational skills Effective communication and negotiation abilities Strong Time management and multitasking capabilities Proactive problem-solving and critical thinking skills High level of integrity with a strong commitment to transparency and compliance