F&b manager, Yishun

Responsibilities . Coordinate daily Front of the House and Back of the House restaurant operations . Deliver superior service and maximize customer satisfaction . Respond efficiently and accurately to customer complaints . Regularly review product quality and research new vendors . Organize and supervise shifts . Appraise staff performance and provide feedback to improve productivity . Estimate future needs for goods, kitchen utensils and cleaning products . Ensure compliance with sanitation and safety regulations . Manage restaurant's good image and suggest ways to improve it . Control operational costs and identify measures to cut waste . Create detailed reports on weekly, monthly and annual revenues and expenses . Promote the brand in the local community through word-of-mouth and restaurant events . Recommend ways to reach a broader audience (e.g. discounts and social media ads) . Train new and current employees on proper customer service practices . Implement policies and protocols that will maintain future restaurant operations . At least 3 years of experience Requirements and skills . Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role . Proven customer service experience as a manager . Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff . Strong leadership, motivational and people skills . Acute financial management skills